New to Custom Wheelchairs?

Choosing your first custom wheelchair can feel overwhelming. We built this guide to walk you through everything, from why custom matters to what happens after your chair arrives. No jargon, no pressure. Just the information you need to make the right choice.

1

Why Custom Matters

A custom wheelchair is built around your body, your lifestyle, and how you move. Off-the-shelf chairs compromise on fit. Custom chairs don't.

  • Measured to your exact body dimensions for proper posture and pressure relief
  • Configured for your daily life, whether that's commuting, sports, or travel
  • Lighter, more responsive, and built to last years longer than standard chairs

2

How Sizing Works

Getting the right fit is everything. During the scripting process, we take over 20 precise measurements to ensure your chair is built to your exact body and lifestyle. View our script forms to see the full process.

✓ Seat Width
✓ Seat Depth
✓ Back Height
✓ Backrest Angle
✓ Seat-to-Floor Height
✓ Footrest Length
✓ Seat Angle / Dump
✓ Axle Position
✓ Camber Angle
✓ Centre of Gravity
✓ Wheel Size
✓ And more...

3

The Build Process

Here's what to expect when you're looking into purchasing your new Rove.

Script + Quote
Meet up with your OT and retailer and complete measurements
Quote Accepted
CAD design begins, you approve specs
Production
10-12 weeks build time
Delivery + Fitting
Final adjustments on delivery day
Warranty + Service
36-month frame, 12-month parts warranty

4

Delivery & Setup

Your chair arrives built to your exact specs, but we don't stop there. We make sure everything is dialled in so it feels right from day one.

  • Full setup and adjustment included. We fine-tune everything on delivery
  • We walk you through maintenance, adjustments, and how to get the most from your chair
  • Ongoing support and warranty coverage so you're never on your own

Ready to find your perfect chair?

Our team is here to help you through every step. No pressure, no jargon.